Refund and Returns Policy

    All Sales Are Final

    All products sold on www.hdpeptides.com are for research use only and not for human consumption. Due to regulatory and quality control standards, we do not accept returns or issue refunds once an order has been shipped.

    This policy ensures:

    • Product integrity and chain of custody are never compromised

    • No returned item is reintroduced into inventory

    • Compliance with strict quality and handling standards

    2. Exceptions — Refund or Replacement Eligibility

    We may issue a refund or replacement on a case-by-case basis under the following conditions:

    • 🧪 Defective or damaged products: If your order arrives damaged, incorrect, or missing items, please notify us within 48 hours of delivery.

    • 📦 Wrong item received: If the item delivered does not match your order confirmation.

    • 🚚 Shipping errors: If your package is lost or returned to sender due to carrier error.

    👉 In these situations, we may provide:

    • A replacement shipment at no additional cost

    • A store credit for future purchases

    • A refund to the original payment method (in limited cases)

    3. Reporting an Issue

    To report an issue and request support:

    1. Email us at support@hdpeptides.com within 48 hours of receiving your order.

    2. Include:

      • Full name and order number

      • Clear photos or video of the damaged or incorrect product

      • A brief description of the issue

    3. Our support team will review your request within 1–3 business days.

    ⚠️ Important: Requests submitted after the 48-hour window or without sufficient documentation may not be eligible for a refund or replacement.

    4. Shipping Delays

    HDPeptides is not responsible for delays caused by:

    • Customs clearance

    • Postal service interruptions

    • Incorrect or incomplete shipping addresses provided by the customer

    While shipping delays are beyond our control, our team will assist in tracking your package and working with carriers to resolve issues where possible.

    5. Non-Refundable Circumstances

    Refunds, returns, or replacements will not be issued for:

    • Buyer’s remorse or change of mind after shipment

    • Misuse or improper storage of the product by the customer

    • Delays caused by customs or postal carriers

    • Orders confirmed as “Delivered” by the carrier

    6. Order Cancellation

    • Orders may be canceled within 2 hours of placement, provided the order has not yet been processed or shipped.

    • Once an order is packed or shipped, it cannot be canceled or refunded.

    • To request a cancellation, email support@hdpeptides.com immediately with your order number.

    7. Chargebacks and Fraud Prevention

    We take fraudulent chargebacks seriously.
    Any chargeback attempts made after product delivery or without following our refund procedure may result in:

    • Reporting to payment processors and fraud databases

    • Suspension of account privileges

    • Legal action if applicable

    We encourage customers to contact us first to resolve any issues amicably and professionally.

    8. Store Credit Policy

    In approved cases, HDPeptides may issue store credit instead of a cash refund. Store credits:

    • Will be applied to your account for future orders

    • Cannot be exchanged for cash

    • Must be used within 12 months from the date of issuance

    9. Contact Information

    For all refund, return, or support inquiries:

    📧 support@hdpeptides.com
    🌐 www.hdpeptides.com
    📍 [Insert Business Address]

    10. Policy Updates

    We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated “Last Updated” date.

    ⚠️ Disclaimer

    HDPeptides products are strictly intended for laboratory and research use only. They are not dietary supplements, drugs, or cosmetics, and are not approved for human consumption. By purchasing from us, you acknowledge and agree to this refund and return policy.

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